Product Catalog



Policies

Installation Guides



 

    U.S. Warehouse
  Grand Island NY

  To buy now, call
  1-800-455-9307

  Canada
  Kitchener ON

  1-519-893-3481

Shipping Information

Shipping charges are based on your order weight and your geographic location.

Orders are shipped via United Parcel Service.

Payment Information

The following payment methods are available.

Credit Card
Secure MasterCard and VISA credit cards are accepted. If you select this payment method, you will be asked to provide your card number, expiry date, name on the card and the billing address for your credit card statement. This information will be sent secur with your order. We will call you for confirmation and than process your order on the day we ship. Your order total will be transacted in Canadian dollars If your credit card uses a different currency, then the Canadian $ amount will be automatically converted to your local currency by your credit card company.

Wire Transfer
If you select this payment method, you would contact your bank and ask to have the appropriate dollar amount transferred from your bank account to our bank account. The required banking information will be provided to you if you select this option.

Check/Cheque or Money Order
If you select this payment method, you will be asked to send (by postal mail or courier) your choice of a money order or a check/cheque to our location. Our mailing address will be provided to you if you select this option.

If paying by Personal Cheque, please allow up to 4 weeks for processing from time of order.

CODs are possible only in USA and Canada with UPS shipments.

Information About Taxes


Taxes at source (Ontario, Canada), if applicable, will be automatically added to your order total and indicated separately for your information. Any import duties or taxes will be the purchaser's responsibility for orders shipped outside Canada.

Returns Policy


We will accept returns of unused merchandise returned in its original packaging, for up to 14 days from the date of shipping. The refund you will receive will be for the original amount paid for the merchandise you are returning, less the shipping fee charged by MUK'S.

We will refund your credit card if you originally paid by credit card, or we will send you a check/cheque refund if another payment method was used.

A properly filled out Merchandise Return Form (which is included with each order) must accompany the returned merchandise - your package should be sent shipping/postage prepaid to the location indicated on the form. If you do not have a Merchandise Return Form, please contact us to request a new one.

Security Policy


1. Security Statement
MUK's recognizes the importance of protecting transactions online. The procedures for security and how MUK's sends transaction information to our real-time credit card processor are described below. If you have any remaining questions, please send email to info@rotisserie.info. Transactions are sent between our server and the credit card processor's data centers via the Internet using a highly secure technique based on SSL.

2. Information Security
We store transaction information on computers located in a locked data center. Only a small number of employees involved in the management of the data center or our server have physical access to these computers. We use firewalls and other security mechanisms to limit access to persons with the required access information.

Privacy Policy


1. Use of information
Information collected by MUK's about its users is used internally by authorized employees of MUK's for two main purposes: First, we collect information to figure out which areas, features, and products our users like the most and find most helpful, so we can continue to improve the site. Second, we collect information in order to personalize the site for our users.

2. Cookies and IP addresses
Cookies: At times we send your computer a "cookie," a small data file that's stored on your hard drive. We use cookies to store information about your current shopping session in order to make the process more simple to follow for our customers. This information is for internal use only; we don't share it with others. You're always free to decline our cookies if your browser permits, and this will in no way interfere with your use of the site.

IP address tracking: All computers and servers on the Internet use IP addresses to recognize and communicate with each other. Collecting IP addresses allows us to administer and analyze our site and report non-personal information (such as how many customers we have). When you call up a MUK's page on your computer, MUK's servers enter the IP address of that computer into a log.

Changes to Policies


MUK's may modify any of these policies at any time, and such modifications shall be effective as soon as the modified policy is posted. Accordingly, you agree to review these policies periodically, and your continued access or use of this site shall be deemed your acceptance of the modified agreement.

Home | About MUK'S | FAQ | Contact MUK'S | My Order | Product Catalog | Policy | Installation |

Copyright 2003 MUK's EXPORT INC. All Rights Reserved