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    U.S. Warehouse
  Grand Island NY

  To buy now, call
  1-800-455-9307

  Canada
  Kitchener ON

  1-519-893-3481


FAQ


Q: I have decided to purchase from you. How fast can you deliver?
A: Our delivery depends on your choice of shipping method. Please call us for a delivery schedule. The shipment can leave our warehouse in 24hrs.

Q: I am left-handed. Is it possible to get your barbecues with heating controls on the left?
A: Yes, for a small extra charge. Please call for details.

Q: Can I use your products to barbecue gyros/kebobs only?
A: No, you can also barbecue meat/vegetable skewers or whole chickens. All you need is our special skewer assembly, which is available separately. Click here for details.

Q: If the motor on one of your units failed, how much down time would I have?
A: Roughly 2 minutes of it. You can continue barbecuing with the help of our manual handles or simply exchange the top-mounted motor for another one. In the last two years we had no service-calls related to motors.

Q: Am I allowed to install your barbecues myself?
A: Not unless you are a certified technician who can ensure the proper connection to your fuel supply. If you install the unit yourself without having the required certification, you will void your warranty.

Q: I am moving to a location without LP gas connections. Can I run your unit on propane?
A: Yes. You can purchase a refitting kit for this very purpose. Remember to have it installed by a certified technician.

Q: How fast can you supply parts and accessories?
A: We ship UPS. The shipment can leave our warehouse in 24hrs.

Q: I don't have much room, but would like to run two barbecues side by side. One for rotisserie chicken, one for gyros/kebob. How do I manage?
A: Our barbecues can be supplied with heating controls on either side. This way, you can run two units in very close proximity without compromising usability.

Q: Do you sell used equipment?
A: Yes, if available. Please call 519-893-3481 for availability.

If you have any further questions, please don't hesitate to contact us at: info@rotisserie.info We will answer all your questions immediately.



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